High Call Volume - Service Desk Analyst Netrix Global Employee Review

Management helps where they can and the employees are help ful

Other than the removal of unlimited PTO none

opportunities to learn about multiple types of clients and systems, and multiple opportunities for advancement

little to no training for certain people when transitioning to different roles (but full assisted training for others) - upper leadership runs as a "boys club" and dismisses concerns about employees/processes - service desk holds on to employees even when clients repeatedly complain about them and even after re-training they don't perform to expectation - constantly asked to work over time to make up for being understaffed