Solid place to work - Help Desk Team Lead Netrix Global Employee Review

4.0
Mar 21, 2023
Recommend
CEO approval
Business Outlook

Pros

If you're hard working and show initiative, the managers will work with you. PTO was ok, you amass more as you work there longer. Clients can be tough but the structure was ok.

Cons

The pay bumps were very low, Support documents were cluttered and unorganized

Explore other reviews about Netrix Global

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Management helps where they can and the employees are help ful

Cons

Other than the removal of unlimited PTO none

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

opportunities to learn about multiple types of clients and systems, and multiple opportunities for advancement

Cons

little to no training for certain people when transitioning to different roles (but full assisted training for others) - upper leadership runs as a "boys club" and dismisses concerns about employees/processes - service desk holds on to employees even when clients repeatedly complain about them and even after re-training they don't perform to expectation - constantly asked to work over time to make up for being understaffed

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