Horrible - Insane - IT Service Desk Analyst Netrix Global Employee Review

1.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

I had worked with the people many years and loved most of them. I enjoyed the customers as well. I was able to work remote when needed.

Cons

Our department was sold twice. The pay was horrible. The supervisors were horrible. The CEO kept asking what they could do different, but when I tried to speak up, no one wanted to hear what I had to say. Some managers were arrogant and rude, both to people under them and at the same level. Benefits were poor and expensive when Netrix took over, with very little actual coverage. Communication was non-existent.

Explore other reviews about Netrix Global

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Management helps where they can and the employees are help ful

Cons

Other than the removal of unlimited PTO none

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

opportunities to learn about multiple types of clients and systems, and multiple opportunities for advancement

Cons

little to no training for certain people when transitioning to different roles (but full assisted training for others) - upper leadership runs as a "boys club" and dismisses concerns about employees/processes - service desk holds on to employees even when clients repeatedly complain about them and even after re-training they don't perform to expectation - constantly asked to work over time to make up for being understaffed

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