Long Hours Put In -- Manager Left Us High & Dry - New Home Sales Consultant New Home Star Employee Review

1.0
Jun 18, 2016
Recommend
CEO approval
Business Outlook

Pros

The chance to make money was attractive. The lure of real estate was exciting. The hiring manager gave us data that suggested the real estate market was rebounding in 2015, and this was a ground floor opportunity to get in early and make a six figure living. Who wouldn't want that?! Thats the bummer with promises - you can't take them to the bank.

Cons

We did not get training like these recently placed (and well marketed) reviewers did. It's very funny that after one bad review, a handful of similarly written reviews were posted here to bury the one review that was pretty spot-on. I was asked to write in my own voice because this forum is supposed to be honest, and not employer or marketing staff driven. If NHS valued all independent contractors the same, there would be no bad reviews. I'm happy some of you are enjoying the work, and making money. But for us, we did not have the same experience as you recent posters. Doesn't mean we didn't put in the same time, or more, as you. Doesn't mean we weren't as committed as you. Doesn't even mean we didn't enjoy the work. We did all we could. We had zero experience and were promised training. We were promised sales models that were never constructed. (Until 14 months after a rental sales office opened) We were given a set of keys and left to fend for ourselves on our first day there and with no experience. Together, the sales staff had to try and figure it all out. We were not given access to the NHS portal until our third month there -- THIRD MONTH! The portal is the lifeline to success and you positive reviewers have all stated that! Our manager spent THREE DAYS on site with us in 6 months - that's it. From all I read here, it seems that we shared the same manager and it's obvious he was traveling and training all of you while we begged corporate for a lifeline. I'm not slamming you for being successful, just please realize that the management wasn't equally balanced across the board.

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New Home Star Response
8y
Thank you for the feedback. I'm sorry your experience was so negative. It is true that we rely on our local manager in each place to ensure that our team members get all of the support and training we promise. We also rely on technology that puts full support and training at your fingertips. We consider it a 'belt and suspenders' approach. Since the time of your review, we have implemented strict processes that ensure every new team member has access to our national sales platform immediately. We have also continued to pour into the development of our managers, and have installed an additional level of support to them. If you left on good terms and are ever looking to make another move, I'd invite you to give us another try. There is no excuse for us doing as poorly as you describe in your review, but I am confident that it could not happen again. At this point in our company's maturation, I believe it is impossible to not get training and support in every division under every manager. I am sincerely sorry that we failed you while you were here.

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Pros

Company culture is everything at NHS, which remains my biggest highlight. I’ve genuinely felt valued here from the start. It doesn’t feel like you’re just another number; there’s a real effort to recognize people and make them feel seen. Teams are supportive, and people actually want their peers to succeed. It’s an environment where you can grow while also feeling appreciated for your contributions.

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5.0
Jan 30, 2026
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Pros

New Home Star is one of those companies that really lives its values. The culture is supportive, driven, and genuinely focused on helping people grow. It’s fast-paced, and expectations are high—but that’s part of what makes it a great place to work if you like being challenged and learning constantly. What stands out most is how forward-thinking the company is. From technology to training to how teams collaborate, New Home Star is consistently ahead of the curve in the homebuilding space. They’re not stuck doing things “the old way,” and they actually invest in tools and systems that make people better at their jobs. It’s not perfect—no company is—but leadership listens, good work is recognized, and there’s a real sense of momentum. If you’re motivated, adaptable, and want to be part of something that’s growing and evolving, New Home Star is a great place to be.

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