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New Horizons In-Home Care

Engaged Employer

Good pay overshadowed by poor communication and support - Caregiver New Horizons In-Home Care Employee Review

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is good but otherwise not worth it.

Cons

Communication is awful. Phone calls wouldn’t get answered, if you had questions good luck. Not enough mentors. During the interview they made it seem like I could be working with someone; never happened, every time I asked for support and to get a mentor never happened. Training literally told me if I had any questions google or YouTube. This is putting patients at risk and not supporting their workers.

Explore other reviews about New Horizons In-Home Care

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Feeling a sense of accomplishment helping to make a clients life just a little bit brighter!

Cons

Can take a lot of mental energy, and it can be hard emotionally.

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The clients appreciate you. They really do, and they'll let you know how happy they are to have you. This job does make a real difference in people's lives day by day. A lot of independence and trust is placed in you as a CG. I appreciate that.

Cons

You never really know what you're walking into. No matter what the care plan says there will often times be issues not stated in the care plan, no matter how many questions you ask for clarification. Usually environmental challenges. Clients normally get 40 reimbursable miles a month and after those are gone (they go quick), its at the caregivers expense to run errands for the client.

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