Great Company That Is Falling Apart - Anonymous employee New Relic Employee Review

It's not what it used to be here. It was fun and had a strong startup mentality, but the enterprise mode has kicked in and when you mix that with growing pains, it's not good. The focus has clearly shifted to catering to large enterprises, while culture and employee happiness have taken a backseat to business "needs". Most middle/lower management seems incompetent, and uses fear tactics to control everything. There is no way to leave anonymous feedback for management, and every person who has voiced suggestions for improvement and change has been reprimanded, blocked from any future growth, and/or forced out of the company. Management does not listen when spoken to, and is completely disconnected from what is actually going on and how employees feel. Things are being managed through the rear view mirror, and that might look good on paper now, but this will bubble up and there will be a collapse, and at that point it will be too late. The signs are there now for those that want to see them, but mostly they are being covered up for personal gain. This could very easily be addressed if the executive team got involved and spoke directly with non-management, and if managers asked for feedback from those they actually manage. Many of these issues are most prevalent, and at a higher degree, in the Support organization. This is so evident that people talk about it who don't even work in or with Support. This is a concern because they are a key piece that integrate with our Sales and Engineering organizations, and I don't want to see this kind of behavior spread across the entire company. The behavior exhibited by managers at all levels in Support is completely against New Relic's values, and they should be held accountable.