Engineering has fallen from it's previous glory - Software Engineer New Relic Employee Review

1.0
Jul 1, 2016
Recommend
CEO approval
Business Outlook

Pros

The people in engineering are great. New Relic has some of the brightest and most talented individuals in engineering and mostly everyone has been easy to work with. The problem space is really interesting because of the large scale with high performance components. The provided amenities are great. Free bike tuneups, the snack bar, and sodas are great. Can't beat the view!

Cons

New Relic used to be a place that attracted smart engineers. There was always interesting new products being built, new features being released, and when that wasn't happening there were always engineers doing interesting things. The culture used to foster growth in individuals, leaders, and the engineering organization as a whole. Shortly after the company went public the morale started going down hill and the culture that supported growth in people started to erode and slow. The focus became scattered: one week focusing on one initiative and the next a completely different one. During this time the engineering organization instituted restrictive heavy processes and frequently would "freeze" changes for weeks at a time. All of these changes caused the slowing of the personal and professional growth of individuals, as well as product and feature growth. Yet at the same time the leadership is asking engineering why it takes so long to deliver new products and features. The level of micromanagement by managers and technical leads is high and seems to be increasing and simultaneously nobody feels like they autonomy.

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New Relic Response
9y
I am truly sorry that you feel disempowered and micromanaged as a result of this experience. A lot of organizations go through this phase through which they can choose to either 1. become more bureaucratic or, 2. develop an organizational structure that allows local teams to have real ownership of their work. We've spent a lot of energy the last six months on Project Upscale (https://blog.newrelic.com/2016/06/28/project-upscale-video/), with the goal of becoming the second type of company. The aim of this project is to give local teams autonomy and ownership of what they need to ship independently to customers, to make it feel like you're shipping in a small company (fast, frequent delivery with short feedback loops), with all the benefits of being in a larger company (solid services and platforms to build on). Feedback so far suggests we are making progress but we look forward to seeing more improvement over the next several months. We are also making changes that allow individuals to have more autonomy by creating communities of practice for each technology and working to create more opportunities for engineers to contribute on efforts that impact multiple teams. These are all steps toward making New Relic a better place to work. We really appreciate you taking the time to share your feedback. Alex Kroman Group VP of Engineering

Explore other reviews about New Relic

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

New Relic truly walks the walk. I love that the company leans into a Challenger Mindset; it creates a dynamic where we are always improving and staying ahead of the curve. Even as a new hire, my perspective feels valued. Beyond the tech, the culture is unprecedented. Everyone is incredibly helpful and stays Accountable to one another. It’s rare to find a place that is this friendly while still maintaining a high bar for getting work done.

Cons

Still in the honeymoon phase, but navigating the vast amount of internal documentation can be a bit of a whirlwind during the first month; definitely feel like "drinking from a fire hose." While the team is supportive, the sheer volume of information can be overwhelming for a newcomer.

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New Relic Response
4mo
Thank you for the great review! We’re thrilled that you’re experiencing our 'Challenger Mindset' firsthand and feeling valued as a new Relic. We also appreciate your feedback on the onboarding 'fire hose' and are committed to streamlining our documentation to help our new hires dive in even faster."
5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Man, this was a great company back in the day. Almost everyone is gone now.

Cons

Horrific middle management. This was all a long time ago though. The people I worked with are all gone.

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New Relic Response
2w
Thank you for taking the time to share your feedback. We are glad to hear you have fond memories of your time with us and the colleagues you worked alongside. We also acknowledge your comments regarding management, and we appreciate your perspective as we continue working to support our teams and shape our culture. We wish you all the best in your next chapter!
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