Customer Success Manager - Anonymous employee New Relic Employee Review

We hire great people. This fact, the quality of Relics, is fundamental to our success (we are one of the fastest growing SaaS companies around). We would not, will not, tolerate mindless biases that get in the way of bringing on board those great people. Nepotism is just such a mindless bias. Some facts: Our founder and CEO was the founder of Wily in 1998. When Lew went on to found New Relic in 2008, he hired some people he had worked with at Wily. No surprise there. Since that time, we have grown to more than 650 global employees. Outside of that handful of hires from the early years, we have *no* Wily exiles in our middle or senior management. None. Furthermore, fewer than 4% of our employees have any Wily experience in their background. Hardly what you would expect if it was a favored source! With our relatively new and growing Customer Success team in San Francisco, exactly none of them are ex-Wily – with the single exception of the Customer Success executive, who was one of those very early hires I mentioned. While we certainly have faults, nepotism is not among them. We place far too much value on the quality of our people -- and the incredible value that comes from a rich diversity of perspectives -- to tolerate such a thing. All that notwithstanding, it is clear that your experience with us left you quite unhappy. If you are willing, I would be honored to speak with you about what you observed and felt. We can, and I can, always learn to be better. Regards, Steve (Mac) McElfresh VP People