Pros
Breadth of product capabilities compared to competitors. Legacy of solid product development.
Cons
Have lost their top talent and now firings are regular announcements. Their top Chief Sales Office and Chief Customer Adoption (SE top guy) just put out...about a year or two too late. The technical teams are not proactive, sit by the phone and wait until deals are large enough to engage with reps so that they can get their names on slides as a contributor. Zero proactive. The current sales leader that is leaving is the 3rd in 3 years and all three have 'gimmick' guys. This one came in putting all chips on a 'proposal factory' that introduced discounts in the first conversations. The culture is woke and a massive echo chamber. It celebrates mediocrity from the remaining team members who have remained as truly talented producers have left. Performance is measured by your ability to applaud poor performance and processes that are failing. The platform has become unstable since moving into AWS and their new CFO is now pursuing overages from strategic customers despite the fact that New Relic has never reliably provided customer consumption data to their customer. The general feeling among most inside is that the board is prepping the company for acquisition.