A company in melt down - Enterprise Account Executive New Relic Employee Review

1.0
Oct 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Breadth of product capabilities compared to competitors. Legacy of solid product development.

Cons

Have lost their top talent and now firings are regular announcements. Their top Chief Sales Office and Chief Customer Adoption (SE top guy) just put out...about a year or two too late. The technical teams are not proactive, sit by the phone and wait until deals are large enough to engage with reps so that they can get their names on slides as a contributor. Zero proactive. The current sales leader that is leaving is the 3rd in 3 years and all three have 'gimmick' guys. This one came in putting all chips on a 'proposal factory' that introduced discounts in the first conversations. The culture is woke and a massive echo chamber. It celebrates mediocrity from the remaining team members who have remained as truly talented producers have left. Performance is measured by your ability to applaud poor performance and processes that are failing. The platform has become unstable since moving into AWS and their new CFO is now pursuing overages from strategic customers despite the fact that New Relic has never reliably provided customer consumption data to their customer. The general feeling among most inside is that the board is prepping the company for acquisition.

Explore other reviews about New Relic

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

New Relic truly walks the walk. I love that the company leans into a Challenger Mindset; it creates a dynamic where we are always improving and staying ahead of the curve. Even as a new hire, my perspective feels valued. Beyond the tech, the culture is unprecedented. Everyone is incredibly helpful and stays Accountable to one another. It’s rare to find a place that is this friendly while still maintaining a high bar for getting work done.

Cons

Still in the honeymoon phase, but navigating the vast amount of internal documentation can be a bit of a whirlwind during the first month; definitely feel like "drinking from a fire hose." While the team is supportive, the sheer volume of information can be overwhelming for a newcomer.

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New Relic Response
4mo
Thank you for the great review! We’re thrilled that you’re experiencing our 'Challenger Mindset' firsthand and feeling valued as a new Relic. We also appreciate your feedback on the onboarding 'fire hose' and are committed to streamlining our documentation to help our new hires dive in even faster."
5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Man, this was a great company back in the day. Almost everyone is gone now.

Cons

Horrific middle management. This was all a long time ago though. The people I worked with are all gone.

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New Relic Response
2w
Thank you for taking the time to share your feedback. We are glad to hear you have fond memories of your time with us and the colleagues you worked alongside. We also acknowledge your comments regarding management, and we appreciate your perspective as we continue working to support our teams and shape our culture. We wish you all the best in your next chapter!
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