New Relic is awesome as a company..but loses in Support. - Support New Relic Employee Review

2.0
Dec 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits and pay, as well as awesome people to work with and incredible products. Company growth is seemingly infinite and the vision of the founder remains awesome and central to what folks do. People are inspired and inspiring! Beautiful office in downtown Portland, with incredible views.

Cons

Incredibly inept mid-level support management continues to poorly influence the productivity and careers of talented engineers by micromanaging and bullying support engineers. Management are out of touch and care only about 'perception', though perception by the rest of the company about the management of the department continues to be incredibly bad. Engineers are micromanaged to an extreme degree, and favoritism runs rampant in the department. Many talented support engineers, who acted as incredible mentors to the team have left the company after being singled out, blocked from leaving the department to pursue their careers on the engineering team, and micromanaged.

Explore other reviews about New Relic

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

New Relic truly walks the walk. I love that the company leans into a Challenger Mindset; it creates a dynamic where we are always improving and staying ahead of the curve. Even as a new hire, my perspective feels valued. Beyond the tech, the culture is unprecedented. Everyone is incredibly helpful and stays Accountable to one another. It’s rare to find a place that is this friendly while still maintaining a high bar for getting work done.

Cons

Still in the honeymoon phase, but navigating the vast amount of internal documentation can be a bit of a whirlwind during the first month; definitely feel like "drinking from a fire hose." While the team is supportive, the sheer volume of information can be overwhelming for a newcomer.

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New Relic Response
4mo
Thank you for the great review! We’re thrilled that you’re experiencing our 'Challenger Mindset' firsthand and feeling valued as a new Relic. We also appreciate your feedback on the onboarding 'fire hose' and are committed to streamlining our documentation to help our new hires dive in even faster."
5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Man, this was a great company back in the day. Almost everyone is gone now.

Cons

Horrific middle management. This was all a long time ago though. The people I worked with are all gone.

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New Relic Response
1w
Thank you for taking the time to share your feedback. We are glad to hear you have fond memories of your time with us and the colleagues you worked alongside. We also acknowledge your comments regarding management, and we appreciate your perspective as we continue working to support our teams and shape our culture. We wish you all the best in your next chapter!
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