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New York Public Library

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Bureaucratic, poor management, poor workplace morale - Librarian New York Public Library Employee Review

2.0
Apr 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Good starting pay for librarians

Cons

In my MLIS program, this system was highly revered as one of the most reputable institutions in the field. I was VERY disappointed with my experience at NYPL and found that their "image" is very important which gives the illusion that this system is functional. Let me preface by saying that there are many branches and my experience is based in one small branch - I cannot speak on behalf of the experience working in other branches. The manager was not a degree bearing librarian and lacked the necessary foundation of information science to support day to day operations as well as objective based work. Everything from my emails, how I spoke, and completing the basic work tasks assigned to a public librarian position were overtly micromanaged. Initiative is actually discouraged so as to adhere to expectations set by "higher ups." Input from staff is always considered AFTER the fact as there are numerous conversations that occur excluding librarians and support staff (information is withheld in this case). Many staff members and managers have personal relationships with each other and let their personal business bleed into the workplace. There is certainly a clique culture which and any form of questioning or critical analysis is discouraged. If you question workflow or library objectives, your criticism is seen as defiance. In the instance where I was assaulted on my way home from working, I was assaulted. When I brought the issue of safety up to HR after that incident, two HR representatives had the audacity to imply that I was racist for trying to move to a different branch. I was also stalked to and from work to which they replied "this is new york city and there's just nothing we can do to help you." Absolutely insulting and negligent in my opinion. Resources are allocated to the Manhattan area, leaving the surrounding boroughs with little to no budget for programming. Programming is pushed down your throat and you are expected to robotically hand over pre-written project information to patrons - you will be nothing more than a middle man. If you work out of state, do NOT apply to this system. Commuting into the city is difficult and unpredictable, though if you're late by a few minutes, you'd be told to use MINUTES of your annual leave. If you are sick, you are told to "not make it a pattern" and to try to pre-schedule your sick time as if you know when you're going to be sick??? I could go on and on about the deficiencies in this system and, again, this is only my personal experience, but I would not recommend this system to anyone - ever - especially if you feel a natural inclination to leadership and creative expression. If you are looking to get the name on your resume, it's worth toughing it out, but if you're looking for a career, it would be in your own best interest to look elsewhere.

Explore other reviews about New York Public Library

5.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Library is dynamic and interesting. There are many intelligent, dedicated people working there. I learned a lot and got to work on some cool stuff.

Cons

it could benefit from more project management.

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unparalleled work-life balance, especially for tech workers. - A very relaxed and friendly environment with no micromanagement. - Generous leave policies. - Most projects have very slow deadlines, so there’s no significant work pressure. - A laissez-faire work culture. - If you’re contemplating retirement, pursuing a master’s degree, or starting a side hustle, this is an excellent place to work.

Cons

- Compensation is significantly below market rate. - Toxic directors and senior leaders favor certain employees and encourage sycophancy. Sycophants are rewarded with benefits such as flexible work schedules and the ability to work remotely. - Promotion is contingent upon being a sycophant. - Directors and senior leaders often avoid the office altogether or have erratic schedules, such as arriving at 7 pm and leaving whenever they please, while simultaneously enforcing strict rules. - If you’re an ambitious individual seeking career growth, this is not the ideal place to be.

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