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      Newrez

      Engaged Employer

      Newrez reviews

      Good work-life balance, but poor communication and pay - Loan Servicing Newrez Employee Review

      2.0
      May 12, 2026
      Loan servicing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is good, PTO is good, incentive plan is okay.

      Cons

      Salaries are not in line with industry standards. Policies and procedures are hard to find. Remote positions are no longer an option. Current remote employees are not given merit increases for the simple fact they are remote vs in office nor treated as part of the company although several management positions are still remote. Those positions likely saw merit increases. Communication is seriously lacking for responsibilities and changes impacting the departments. Changes are made by upper management across the board with no consideration for the impacts on different business lines. It seems they want to just be the largest servicer with little regard to quality of product and service. Their reputation is beginning to take a major hit with stakeholders, firms and courts.

      avatar
      Newrez Response
      1mo
      Thank you for sharing your experience with us. We take your concerns seriously and your comments have been shared with the appropriate team for review. We appreciate you bringing this to our attention.

      Explore other reviews about Newrez

      5.0
      Jul 5, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

      Cons

      The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

      avatar
      Newrez Response
      1w
      Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
      2.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

      Cons

      - Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

      avatar
      Newrez Response
      1w
      Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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