Competitive pay but inconsistent coaching and feedback - Call Center Supervisor Newrez Employee Review

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation, exposure to a fast-paced mortgage servicing environment, and the opportunity to work with many hardworking professionals.

Cons

While accountability and policy adherence are important, I found the coaching and performance management process to be inconsistent. In my case, concerns that ultimately led to my separation were based on examples spanning many months, yet they were never addressed through coaching or corrective feedback when they occurred. This made it difficult to identify and correct issues before they escalated. After many years with the company and no prior disciplinary history, I would have appreciated a more proactive approach to employee development and communication. Managers have many responsibilities, but regular feedback and timely coaching should remain a priority to help employees succeed and avoid preventable outcomes.

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Newrez Response
1mo
Thank you for sharing your experience with us. We’re glad you highlighted the compensation and team, and we also hear your concerns around coaching consistency and communication. That kind of feedback matters and has been shared with the team as we continue to improve.

Explore other reviews about Newrez

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

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Newrez Response
1w
Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
1w
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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