Do not trust your supervisors! There are extremely strict on attendance and sups dont tell you - Collections Specialist Newrez Employee Review

2.0
Jun 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Even though they lowered the incentive pay greatly I have to say being top 15% in the company with payments collected I made good money there. I would say you could make an average of 17.05 an hour plus around 600 up to 1800 a month in incentive. So all in all just the pay was okay. Also the people are cool you work with. I did like the day to day grind but I am weird because I love being on the phones. Shellpoint is a decent company overall. Free popcorn every Friday before Covid 19. Easy applying process they will take anyone for the most part.

Cons

Felt like I was just a number and a machine to the company. For 6 month I was one of the top collectors in the company out of all 3 call centers. Vindictive supervisors and serious lack of communications with supervisors and employees. Bad health insurance

Explore other reviews about Newrez

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong leadership and consistent strive towards growth and success

Cons

None at this current time

avatar
Newrez Response
2mo
Thanks for the positive feedback! We’re so happy to hear that you’re having a great experience with us. Your support means a lot and helps us keep moving in the right direction. We appreciate you taking the time to share your thoughts!
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
2w
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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