Training is pathetic & based off the branch I worked At , I don’t understand how this company does so well - Dispatcher Nextech Employee Review

2.0
Aug 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Relaxed environment Good people who care

Cons

1. The computer program they use for everything is garbage, I’ve used so many programs and this has been the worst I’ve ever seen or used. As if things don’t get hectic enough- you now have a computer fighting you every step of the way because it’s so out of date and used across the nation. It’s slow, glitchy, and probably crashes 20-40 times A WEEK. 2.Unorganized 3. Training is nonexistent and because of that almost nothing ever goes smoothly. Be prepared for constant meetings on how you can improve on things you were never taught.

avatar
Nextech Response
3y
Hello, we are disappointed to see your review of CMS Nextech has not lived up to the standards that we strive for. We have looked into your review with our management team and would like to address some concerns. We are happy to inform you that our IT team has been diligently working to continue to update our programs and technology. Our training department has also been creating new training programs and sessions with our new Learning Management System platform. You can expect to see new training via online and hands-on training rolling out soon. We hope your career experience at CMS Nextech is more enjoyable with these improvements. If there is anything else we can help do to make your career at CMS Nextech more enjoyable, please email us at hrteam@cmsnextech.com

Explore other reviews about Nextech

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company strongly promotes from within and fosters a great team environment. Many techs who’ve left have come back within a year, drawn by the Nextech culture and way of life.

Cons

Benefits may not be the most competitive—tool allowance and bonuses could be stronger—but they’re still appreciated and show the company makes an effort to take care of its people.

avatar
Nextech Response
2w
Thank you for taking the time to share your experience and for your thoughtful feedback. We are grateful to hear that you have enjoyed your time at Nextech and appreciate your recognition of our commitment to promoting from within, fostering a supportive team environment, and creating a culture that encourages people to build long term careers with us. It is especially meaningful to hear that our culture inspires former team members to return. We also appreciate your honest feedback regarding our benefits, tool allowance, and bonus opportunities. Input like yours helps us continue evaluating how we can better support our team while recognizing the hard work and dedication of our employees. Thank you again for being a valued member of the Nextech team. We appreciate your contributions and look forward to your continued success with us.
1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay compared to smaller local companies. Port to port hours. 2 year apprenticeship program. Nationwide business.

Cons

You will not be receiving paid PTO from last week. Unfortunately, I was unaware that you had submitted any time off, and nothing was coordinated with me prior to submitting, so the time off went under the radar before timecards were approved this morning. I am not in the habit of approving emergency time off without some sort of conversation. This is what happens when you have a newborn come home from the NICU, even if you applied for PTO on Tuesday and management gets until the following Monday morning to approve it. If you have any family events, and don't send your entire office, Regional management, District Management, every "Vice President," and probably the CEO of the company and United States a two week advance notice by carrier pigeon or Pony Express, they will not bother to look for your time off in the UKG app, which you would think is their entire purpose aside from chnaging quotes behind your back and explaining why they don't want to pay you for hours you wait for your van to be fixed at the shop. You have to fix AC units, build the entire quote part for part with prices, ETAs, and make sure there aren't cheaper alternatives, and then do management's job by telling them to go look at time off approvals because it's not a "habit." That's not toally the worst part, either. Apprently, marketing spent so much money on a stupid blimp with our logo on it at the Colorado trade show, all of the top 25% technicians in the "President's Club" that I happened to be in don't get the same $500 extra tool allowance they got last year, plus, if I remember right, a bonus in "Nectar Points" as well. Marketing made a mistake, and our bonuses for making $250,000+ paid for it, so we only got $100 in Nectar points, and no bonus tool allowance. Not only that, but everyone in the number one division out of 48 for a company-wide "March Madness" event only got a $600 gift card to United Refrigeration (and I like those guys, but they didn't have a single tool I didn't already have, and Amazon's prices are usually way cheaper). That's what you get for averaging 60 hours a week, never missing a day of work, not even taking a vacation for a year, and making the company $600,000 last year. Meanwhile, if I don't put in the exact cost and item count on a quote, then Ragnarok has come, and management has no expectation to look at time off requests once a week.

See reviews by: Helpful|Rating|Date|All