Management Severely Lacking Experience/Expertise - Operations Nextiva Employee Review

2.0
Nov 5, 2016
Recommend
CEO approval
Business Outlook

Pros

They hire good people. They do put forth a valiant effort towards trying to show appreciation.

Cons

Having been with Nextiva for almost 1 year now, I have tried to find all the good that I possibly can, but on a daily basis am reminded of their sincere shortcomings. There are a lot of companies that are much worse, however, to be considered a "Top Place to Work", I believe they have a great deal of work to do to before I can honestly say they deserve that title. They hire good people only to fail them by not offering effective leadership and guidance, forcing these valuable assets to seek other opportunities. Management is very young, highly inexperienced and lack the ability to provide direction or proper training. The do not respect one another yet alone the people that are under their direction. There is distinct separation between departments. Everyone is most worried about covering their own butt rather than collaborating to find ways to help one another out. Processes are severely lacking, as is the basics rules of engagement with customers.

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Nextiva Response
9y
We greatly value your feedback and appreciate the time you’ve taken to review Nextiva. Our team consistently strives to hire the best and brightest talent. As a growing organization, we have continued to promote our team members into leadership roles and hire external leadership as needed. We are dedicated to providing consistent mentorship to our team members as they grow within our organization. If you have additional feedback you’d like to provide, please e-mail hr@nextiva.com.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

7
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Nextiva Response
5d
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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