Don't become stale - Tech Support Nextiva Employee Review

2.0
Nov 13, 2016
Recommend
CEO approval
Business Outlook

Pros

This company is to be used as a climbing ladder to move on. Customer is always put first. I would say free Monday breakfast, every other Wednesday is free Ice Cream and Fridays is a random Lunch. I feel the poor pay is used to pay for these services. However, I put it as a pro for mild recognition, even if you are paying for it.

Cons

Underpaid for what you do. If you do well, you will be "promoted" falsely with more accountability, pressure and the pay rate won't budge, unless you ask for it, then good luck in waiting for that to be seen. Therefore, you are 100% under valued due to the poor management. Nextiva claims competitive pay rates. However, one of their main competitors pays $6 an hour more. Medical Insurance lacks options. There is no games room (Nextiva claims it is available). The Xbox is in the break room. The break times are dreadful! The two 15 minute breaks are more like 8-10 minutes due to the micro management. You have to ask for your lunch breaks at times (I am not joking!) otherwise you WILL miss out. You will get different answers per team lead. Dane holds the ship very tight and he does an excellent job! Sean is right behind him and is well respected. However, the upper management is lacking in care and professional management. You must attend classes AFTER your shift which could be 30minutes to two hours after your shift and that is before they even start! (Yes you will be paid for this, but it is mandatory). We recently received a recognition on our hard work, yet there was no sign on the CEO. The Nerf guns are never out, calls are back to back and are lacking staff to help. You must work some Saturdays. Your shifts will change once in awhile due to the daylight savings in other states.

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Nextiva Response
9y
We greatly value your feedback and the time you’ve taken to review Nextiva. We are committed to providing numerous growth opportunities to our team members as they develop professionally, along with fair compensation for their experience. If you have additional feedback you’d like to provide, please e-mail hr@nextiva.com.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

7
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Nextiva Response
5d
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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