PLEASE READ. THIS IS A REAL REVIEW - Account Executive Nextiva Employee Review

1.0
Jan 30, 2017
Recommend
CEO approval
Business Outlook

Pros

The first 3 months is nice. They make you feel like you'll be successful and the culture really seems great. Training was decent which makes you believe this isn't a typical hot cakes job.

Cons

Too many cons to list them all but here's a few. Everything at Nextiva is weighted. The good leads go straight to their favorites and the rest get sent to all of the temporary account executives. What do I mean by temporary account executives? They are mass hiring. They hire 10+ AE twice a month and fire just as many once those ones get out of training. The ones they fire are the employees who are around the end of their ramp up period. The company gives you 3 months of ramp up. During this time you get 100% commission and you work the small small business leads and fax sales. You take these serious until you're in your last month of ramp up and realize that at this pace, without some good leads you'll never hit goal. Then comes the performance improvement plan. It's the best way to fire you and not offer unemployment. Put you on a performance improvement plan that is unobtainable and give you three write ups. When you're on your way out, the new guy in training who's trying their best to close a fax sale is waiting to take your spot. This cycle never stops. For example in my time there the sales floor stayed around 100 AE. They hire around 20 and fire around 20 a month. If they didn't they wouldn't have enough seats. Why would they do this? Well think about it. They sell a service. Anything you sell is recurring. The company continues to profit off your sales when you're long gone. So why do they do this? Why are they hiring to fire? They're doing it so that someone will work the small accounts that the favorites don't waste their time on. Who are these favorites and how do you become one? You can't. They're tenured reps who started when the floor was 40 or less AE. You won't make it past 6 months before they fire you. During that 6 months, you will work your butt off to not even come close to goal when the tenured reps will double your sales in 1 sale that was placed right in their lap. This isn't complicated sales. It's transactional sales while wearing a collard shirt. If you want a job for 6 months. Take it. You'll enjoy at least 4 months of your time there.

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Nextiva Response
9y
Thank you for your review; we take your feedback very seriously. Nextiva is committed to providing all team members with the tools and resources to be successful, and regret that you have had a negative experience. We are proud of the culture that we have cultivated, and believe that each person ultimately has the freedom to choose how much or how little they use the resources made available to them. If you have other feedback to share, please reach out to hr@nextiva.com.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

8
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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