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      Nextiva

      Engaged Employer

      Nextiva reviews

      The Good, The Bad, and the very ugly - Inside Sales Nextiva Employee Review

      2.0
      May 29, 2017
      Inside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people to work with, good product, free lunch Fridays, and good job training.

      Cons

      This company is not well run. I was here for a year in sales and have never seen so much turnover in a department. The reason for this is the CEO's highly unsound hiring strategy. They simply do not enough leads for each sales person. Talk to the top reps there and you will still hear that as the predominant problem. The reason they keep hiring salespeople is actually because they keep hiring salespeople and diminishing the average opportunity each person can have. The sales leadership there has caused several of my close friends to leave. Managers and sales people are highly unhappy there. I was there for over a year, so I can attest to that. This company wants to pretend that it's one of the best places to work in Phoenix. Talk to anyone who has done sales, Sales Management, and customer support. I guarantee you will hear a very different story. You guys really need to stop over hiring because you are killing your sales department. They also gave $800 on my last paycheck to a different rep, which I had to take up with them to get back. Fun stuff.

      avatar
      Nextiva Response
      9y
      Thank you for taking the time to share your thoughts and perspective. I want to take a moment and address some of your concerns. Over the past two years, our company has grown exponentially, as we are one of the fastest growing technology companies in Arizona. In order to continue this growth and trajectory we must continue to hire account executives and grow our teams. However, we may not always make the right choice in hiring and not everyone is cut out for our environment. You mention we have high turnover, and this is somewhat accurate in the first 6 months of employment with us. However, after 6 months, our turnover is less than 10% YOY. These are facts that we openly share with everyone throughout the hiring and new hire training process. We provide all of our sales team members with the tools, resources, and support to achieve their goals. Reaching the goal and putting those resources into action is the responsibility of each account executive. Some will rise to the challenge, but others will not make it. We are also very open about our lead statistics. Nextiva will generate enough leads for each account executive to reach 60-75% of his or her quota. The rest of their sales will come from prospecting through our database of potential customers who have reached out to us in the past and, for whatever reason, did not move forward with us. Again, the tools, resources, and support are there for everyone to perform, but it is up to each individual to succeed. We wish you the best in your future endeavors and hope that you are able to find a company that meets your needs.

      Explore other reviews about Nextiva

      5.0
      Jun 8, 2026
      Gtm ai engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

      Cons

      Nothing I can think of

      avatar
      Nextiva Response
      1mo
      This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
      1.0
      Jul 1, 2026
      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some people are nice to work with

      Cons

      Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

      8
      avatar
      Nextiva Response
      1w
      We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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