Account Executive - Account Executive Nextiva Employee Review

1.0
May 17, 2018
Recommend
CEO approval
Business Outlook

Pros

-Great co-workers -Lots of free food

Cons

-Training is abysmal -Management is lackluster -The products sold are too expensive for the market it attempts to serve. My overall experience with Nextiva was extremely disappointing. During training you will be making 150 plus dials a day to prospects that have no need or desire to interact with Nextiva. A lead is loosely defined as a prospect that either clicked a link on a website or has previously refused the Nextiva products. You will call leads several years old in hopes that they have a current problem with their provider. There are no rules in place that prevent you from stepping all over the other 80 account executives calling the same prospects at the same time. Do not call requests are ignored, you will not receive any warm leads, and the recently reduced expectations are still unrealistic. I would encourage anyone reading this to pay attention to the managers and AE's demeanor's while you tour the second floor during your interview. Everyone seems tired, frustrated, and out of energy.

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Nextiva Response
8y
Thank you for taking time to provide us with your feedback. It’s always a gift, no matter the form it comes in. We’re so sorry to hear about your experience at Nextiva. Our on-boarding and sales processes have proven to decrease time to ramp and employee retention since their implementation and we are excited for the momentum this has added to our sales team. Nextiva continues to offer world class UCaaS and SaaS products at very affordable prices backed by our Amazing Service. If you wish to share more specific feedback, our Human Resources team may be reached at hr@nextiva.com. This feedback is reviewed consistently to improve both employee and customer experience.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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