Authentic Review (unlike the rest of these reviews which were primarily curated by the Nextiva HR and Marketing Team) - Implementation Manager Nextiva Employee Review

1.0
Jun 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- Decent job title to put on resume after leaving - Free food - Pipe dreams galore

Cons

Where to start... - The Onboarding Department is riddled with conflicts of interest. Tons if family ties running operations. - The pay for the same job title at any one of Nextiva's competitors, is 25% to 50% (and sometimes double) what Nextiva starts their employees at. - The annual reviews are pushed out until the last second and usually only yield a raise that is less than about 75 cents. - If and when you receive a raise, you won't actually see it reflected on your check until a couple months down the road. Nextiva DOES NOT compensate your backpay for those months. - Legally, Nextiva is supposed to pay out your PTO when you stop working there. This never happened and I seem to get the runaround when speaking with HR. - If they spent as much money on their employees and their employees' families as they do on free food, Nextiva 'Swag' (to turn you into a walking advertisement) and most of all: marketing materials to get new employees, everyone would be happy. - During hiring, they spend a lot of time convincing you that there are many growth opportunities within their company. The bottom line is even when you take on a new role, they are sure to give you way more responsibility than the small raise (if you get one) is worth...just to get you into a position and spend more time convincing you that it's not a dead end and Nextiva will one day be the next Google/Amazon/Apple. - they expect you to work ON SITE with no exceptions. This is simply for the purpose of micromanagement and to show partners/investors the amount of readily-available firepower they have on-site. Loads and loads and loads of pipe dreams and huge cult mentality (2 years I spent here before becoming too emotionally drained to stick around). Work here if you feel you deserve pain.

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Nextiva Response
8y
Hello – thank you for taking the time to write us. All reviews are appreciated because we firmly believe that there is always room to grow as a business. First, we’d like to express our regrets that you did not feel Nextiva met your expectations. We work hard to prioritize our employees as they are our biggest asset, and we want all of them to feel appreciated and valued. We offer fair employment, competitive wages, extensive PTO, and a flexible work schedule. In addition to that, Nextiva perks include free catered lunches, snacks, and Nextiva swag. We also take great pride in our top-of-the-line training, and the leadership skills our management team gains from it. We strive to cultivate a positive and forward-thinking work environment within our team, and are sad to see you did not feel the same way. We encourage you to reach out to hr@nextiva.com with any further concerns or suggestions you may have for our team.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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