Toxic Culture and Leaders - Anonymous employee Nextiva Employee Review

1.0
Oct 14, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some very talented people below the executives.

Cons

This place will destroy your soul. The culture is toxic at the executive level and it is ruining what could have been a great company. The CEO and founder is a dictator and a bully who has no idea how to grow or run a mid-size company. Projects are started without any planning and become over-budget with late deliverables that lack functionality or don't work at all. There is no company strategy besides grow and make more money. There is a disregard for the employees that are expected to work 7 days a week and be treated terribly to try to recover from something the leaders promised without understanding what it would take to get there. The best people have either left or are looking and this is a house of cards just waiting to come crumbling down. People have been asked to return to a brand new office that isn't even functional. There is an inner circle of people who have been promoted with a complete lack of competence for the role, but when you're in, you're in with the founders. What is being sold to potential investors is not possible to deliver in the times being promised.

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Nextiva Response
3y
Thank you for your feedback. We appreciate your acknowledgment of the quality of talent that we have brought into Nextiva and will also reflect on your views about Nextiva’s culture to see where we need to improve. Nextiva is at a pivotal point, with ambitious goals as we complement our voice technology with a platform of broader SaaS capabilities to realize our vision to become a leader in communication and customer management. This is a particularly busy year as we transform our business. We have a lot to accomplish with the recent launch of our ground-breaking NextivaOne platform, revamp of our internal systems, and assimilation of the 900 new team members that we have hired in the last year. Our leadership team knows that these changes in our business are inherently difficult, placing renewed pressure on our teams. We are confident that we will come out through these changes as a much stronger company. In the meantime, we do take feedback from our team members seriously to drive improvements. We have just completed our full Engagement Survey, and the results overall are positive. Yet there always is room for improvement and we are working to identify specific actions with our leaders.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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