Challenging culture - Channel Manager Nextiva Employee Review

1.0
Dec 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Nextiva has a good VoIP and Fax service, then it drops off. Another pro is that I will never have to schedule another meeting using NextivaOne

Cons

The culture has become challenging in the last year. High turnover, poor product launches and a fractured culture has led to this sad state. The culture is divided into camps, innovation, former Ring Central leaders and legacy. Unfortunately, the lack of clear strategy has left a wake that might be tough to recover.

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Nextiva Response
3y
Thank you for sharing your feedback. We are extremely proud of the products and services we offer. We launched NextivaONE this past summer and it continues to receive excellent reviews from industry experts. As we continue to evolve as a company, we're learning where we have opportunities to improve. A little over a year ago, we decided to take on capital to further accelerate our pursuit of aggressive goals and ambitions. We expanded in many areas across the business, while almost doubling the size of our team. Unfortunately, by doing so, we drifted away from the discipline, culture, and values that have been part of our DNA since the inception of the business. Our recent changes allow us to get back to the core of who we are as a company in due time. If you have any questions or would like to provide further insight, please email us at teamnextiva@nextiva.com.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
2w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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