A company that keeps changing it’s strategic objectives - which leads to chaos - Software Engineer Nextiva Employee Review

1.0
Jan 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, benefits are good, pay is average

Cons

Terrible management - elevating people to their level of incompetance, poor planning, implementation of new functionality not executed well. As the company grew in size it is easy to see their weaknesses. The CEO kept changing his mind about what he thought Nextiva should be - mainly because his prior assessments never materialized into significant successes. The company wants to be a one stop shop for all small business communication needs, but the expertise for that doesn't exist. The CEO should have focused on its core competency of VoIP phone communications. They had years to remove the bugs and refine the product, but failed and decided to move on to different products and services. Huge turnover in upper management over the years, bringing in new management with all their friends, farming out development and customer service to third world countries has led to a dysfunctional culture with no end goal in sight.

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Nextiva Response
3y
Thank you for taking the time to leave a review. We feel what you have listed as cons does not truly reflect the company. Our leaders have a wealth of experience in the industry and have built and led successful teams. We're also proud of the products our software engineering teams have created. With the launch of NextivaONE, we continue to receive excellent feedback from industry experts on our connected communication solutions and vision. If you have any additional insight on how we can improve, please email the People Team at teamnextiva@nextiva.com.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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