Love the People, Frustrated by the Direction - Manager Nextiva Employee Review

3.0
Jan 18, 2023
Recommend
CEO approval
Business Outlook

Pros

The people. There are many great people here who are easy to develop relationships with. Used to be a fantastic culture too. Flexibility, they work with you on family issues. Fast-paced, with lots going on so you don't get bored.

Cons

The culture has been dropped. There's little to no budget for activities, used to do lunches and everything for whole company but now it's a fight to see things done for any department but Sales. Some departments are good at employee recognition but it is not company-wide. Should be on a larger scale and accomplishments should be celebrated not minimalized. The Channel team is over-promoted. They throw their weight around and ignore that we're all supposed to work together. A couple of the CMs talk down to employees, telling them that it's below their job and that they're busy in the field when asked for help. Or they just ignore you. Communication is not good. Upper management plays their cards close to their chest and don't share information. Departments are siloed and don't share changes. New products are deployed without being properly vetted. Frontline employees are left to pick up the pieces and chaos while upper management is singing the praise of how great it is. And pay. Nextiva has brought up pay but it is still painfully low, unless you're sales or top management.

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Nextiva Response
3y
Thank you for taking the time to leave a review. It's great to hear you enjoy the flexibility in your role, the fast-paced environment, and working with your peers. Our Nexties truly are amazing! We also appreciate the feedback and input on culture, which is extremely important to us here at Nextiva. We encourage recognition and appreciation of accomplishments throughout the company using our Bravo! platform. If you haven’t had a chance to check it out, we highly recommend taking a look. It’s disappointing to hear you haven't had the best time working with other departments. We value teamwork and invite you to share any additional details with the People Team at teamnextiva@nextiva.com. If you are comfortable doing so, we also recommend working with your manager to address some of these concerns. We appreciate your hard work and thank you for being part of Team Nextiva.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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