Nextiva is a nightmare - Finance Nextiva Employee Review

1.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work Lunch provided when you come to the office Good work life balance

Cons

Favoritism is rampant throughout company Rules\company policy varies by department HR discusses internal discussion to different departments Unfair hiring practices exist. Wrong people are hired into leadership roles because of who they know Departments fight each other over issues instead of working together Department heads blame other departments for their own failures Processes change constantly without warning or training. Several huge layoffs within past year Constantly over worked and under appreciated Customer care is second, sales are the number 1 priority Salaried employees are constantly working during lunch break Databases have constant issues which have effect customer satisfaction

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Nextiva Response
3y
Hi Friend. Please reach out to me direct at reviews@nextiva.com. I would love to team up with you around ideas and possible solutions to what you shared above. Your experience matters and I want you to feel heard. - Alex from Nextiva

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
2w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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