Pros
In the beginning everyone is very nice. You are needed. Not irreplaceable but needed because turn over is high. There is job security if you keep up with volume and efficiency.
Cons
Where do I begin... Training is sketchy. You sit with a manager who doesn’t know how to teach. You’re bombarded with information that makes no sense if you’ve never worked in UR before. The work load is very high and the expectation of productivity and efficiency is as well and this is with the terrible training you’ve received. You are expected to work fast with minimal errors and things change on a daily basis. You are monitored in every way possible- micromanaging is an understatement. Don’t ask too many questions because then you’re considered “challenging” management. People are in positions of authority that shouldn’t be there. There is favoritism that is taken into account and without expertise in management and communication this makes for a very ugly environment. You are offered a number of PTO days that you are denied access to based on “business needs” even if you request months in advanced. Be sure to get approval because if management says they will “let you know” chances are they won’t and then the day you call to confirm is considered a call out which is in turn used against you although you requested it and didn’t get a denial. You will have lots of overtime. Looks good on the check but you will miss out on your family or leave exhausted and stressed out.