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      NiSource

      Engaged Employer

      NiSource reviews

      Typical Customer Service but decent benefits - Customer Service Representative (CSR) NiSource Employee Review

      3.0
      Mar 10, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance is pretty nice with ample vacation and sick time.

      Cons

      Technology is not up to date. Management micro manages. At home agents do not have as much "supportive" support as desired. Inconsistent policies/procedures.

      Explore other reviews about NiSource

      5.0
      May 23, 2026
      Regulatory intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture and managers

      Cons

      Outdated systems and computer softwares

      3.0
      Jun 4, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Better pay than most companies in NWI

      Cons

      Leadership turnover every so many years

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