Dec 16, 2016
Nine9 Response
8yHi and thanks for taking the time to leave us a review about how you felt your employment with us went. We're sorry to hear that we left on bad terms and it seems there is some feedback here we can use or speak to based on what you've shared. We do feel that since you left this review we've greatly improved our customer service although you should have been referring someone reaching out to you to our customer service team at the Nine9 corporate office. I personally work right next to our CS team and I can say they help people every single day when talent reach out to us. We see this as an opportunity to follow up with our receptionists and make sure they're trained to take the proper action that results in the best experience.
We're a company that believes on leaving our door open to feedback. If you were unhappy, it's unfortunate to hear that you weren't encouraged to reach out to our leadership team at the corporate office. I would be more than happy to make sure our leadership team hears all of your thoughts and am available anytime at jeremy.smith@nine9.com. If someone wasn't performing to the best of their ability, we would have loved to have heard about this from you. I can understand that getting let go is never easy and I'm personally very sorry that you felt you weren't given a second chance. Everyone deserves the chance to perform at their best and if you weren't given that opportunity, we certainly should do better in that regard.
As some of the other reviewers and yourself have stated, you felt that we weren't providing the level of service to our talent that we should have. I've identified that this trend came down to a lack of training and deep understanding of what our Castings Department does. We'll be taking the time to reach out to all of our offices and make sure they're given in-depth training on our casting process. We can assure you and our talent that we're providing an excellent service and always work very hard to ensure our talent are receiving valuable training and opportunities. As a company that has been around for 15 years, there is little reason anyone should ever refer to us as a scam so it's unfortunate to hear a former employee had this incorrect viewpoint about what we do. We do take security very seriously. We want all of our employees to feel safe at all times and will continue to work to make sure that we've taken the proper steps to create the best environment possible.
Race does not dictate what roles our talent are submitted to. Again, we do feel that you should have been trained on how casting works within this industry. If there was a specific requirement regarding race or ethnicity associated with a casting, the talent that met those requirements from the casting director were absolutely submitted. As for any roles that don't specify race, we do need to adhere to other guidelines such as age, height, or build but our team would never discriminate against someone based on their race and we believe that equal opportunities should be given to everyone.
In the past two years since you reviewed us, we feel that the overall quality of our photography within our offices has improved and we will continue to train our staff throughout the year to make that quality even better than ever. We're also very happy with the professional photographers we work with. Yes, there is a cost associated with professional photography but if you want to hire a professional it will cost you for their time and work no matter where you go. The professionals we work with are industry-experience and well known for their exceptional work. We work with every photographer to acquire discounted rates and have different packages available. Stating that these packages are $800 is incorrect and we would be happy to share all the photography packages and their cost to anyone at request.
Again, I'm open to sharing additional feedback with our leadership team and would be more than happy to go into greater detail in any aspect of your review. All of us here at Nine9 hope that you are doing well and have found the best career for you. Your feedback has all been taken to heart and we wish you an amazing week!
- Jeremy