No point - Account Manager NinjaOne Employee Review

2.0
Jul 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Great product, free lunch and nice colleagues.

Cons

The Account Management and Customer Success team has been a mess ever since the restructure last year. They changed the role from relationship focused to purely sales driven, which wasn't bad if it was actually done properly. But there’s been no real support from management, the team is all over the place, and no one really knows what they’re supposed to be doing. The new structure honestly just feels like it’s made to pay you less. Commissions keep changing and somehow always end up working against the employees. The company keeps growing, but the way company treat their people just keeps getting worse. No career path, and they won't give you a promotion. The company would rather hire externally than promote anyone internally, insane turnover, and everyone is looking for a way out.

Explore other reviews about NinjaOne

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The work culture here is fantastic, and you get to work alongside truly great people every single day. As a tech recruiter, the fast-growing environment is incredibly exciting and dynamic. One of the best parts of the job is the massive exposure you get to the overall business and long-term strategy, which really helps you grow your professional acumen

Cons

None that I can think of.

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong culture with talented people who genuinely care about customers and product quality. Remote-first environment provides flexibility, leadership is generally approachable, and employees have opportunities to influence products that directly impact customers. The company continues to grow and invest in engineering, creating opportunities for career development.

Cons

Rapid growth and frequent changes in business priorities can create challenges with planning and execution. Customer escalations and urgent initiatives sometimes disrupt roadmap commitments, leading to context switching and shifting expectations. As the organization scales, communication and alignment between teams can occasionally become difficult.

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