Remote work - Customer Care Escalation Agent Nomi Health Employee Review

3.0
Mar 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits provided to employees

Cons

Not enough contracts to keep employed

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Nomi Health Response
2y
Thank you for sharing your experience at Nomi Health and for highlighting the great benefits we strive to provide our team members. We are pleased to know that our efforts to create a supportive and rewarding work environment have been recognized. We understand your concern regarding the availability of contracts and the impact it has on job security. Ensuring the stability and growth of our business, along with the well-being of our employees, is a top priority for us. We want to assure you that we are actively working on securing a diverse range of contracts and exploring new markets to provide continuous employment opportunities for our team. In addition to expanding our business opportunities, we are also committed to transparent communication with our employees about the health and direction of the company. We believe that keeping our team informed is key to building trust and confidence in our collective future. We are grateful for your contributions to our customer care team and for the feedback you’ve provided. It is insights like yours that help us to improve and grow stronger as a company. If there are any further thoughts or suggestions you’d like to share, please don’t hesitate to reach out to our People Team. Wishing you all the best in your future endeavors and thank you again for your time with Nomi Health.

Explore other reviews about Nomi Health

5.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Great workplace and people around are helpful

Cons

I don't see any downside

2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great insurance benefits and a mission that's easy to believe in.

Cons

The biggest issue is understaffing. The workload exceeds the team's capacity, leading to frequent late hours and burnout. Investing in more employees would make this a much better place to work. Long hours and after-hours work have become the norm. I want this to be a great place to work again, and the team needs the support to make that happen.

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