Please read before getting sucked in - Sales Associate - Stylist Nordstrom Employee Review

1.0
Apr 1, 2016
Recommend
CEO approval
Business Outlook

Pros

The office has an amazing location downtown with a 40 foot bar and a rooftop with a great view of the city (but don't get sucked in, if you start at Trunk Club get used to repeating the above phrase to every client).

Cons

Day to day: Although the stylist role sounds fun, you won't be styling very often. Much of your day is dedicated to finding new clients (as the leads Trunk Club gives to you are uninformed of the steep prices.) Much of your day will be finding new clients, asking for referrals from current clients and "checking in" weekly with current clients to see if they would like another trunk. In this position you will feel like a telemarketer or scummy car salesmen forcing a product that the client does not want/need. Unattainable goals: The pay structure at Trunk Club is extremely difficult. The base pay comes out to around $1k/pay period ($2k/month). You will start with a monthly goal anywhere between $5k and $20k but within the first four months you will NEED to hit $30k/month. You will feel extremely pressured to hit this goal by management, even receiving the threat of termination. **in order to receive commission (i.e. a higher paycheck) you will need to hit $30k/month** Poor/unprofessional leadership: If you take anything away from this post please know that you need to have respect for yourself. At trunk club, you are just another face in the crowd. The leadership continually degrades stylists, even calling them vulgar language and threatening to remove vacation. Just because the company has a startup culture does not mean unprofessionalism is acceptable. Overall negative moral: The mix of poor management and unattainable goals leads to a very sad work environment. You will constantly feel on edge due to the open work environment and leadership having the power to access your email/chats. Although there is a cool office and startup culture, calling/emailing hundreds of clients a day will eventually catch up to you and you'll wonder what you are doing with your life.

Explore other reviews about Nordstrom

5.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

No micro managing, fast paced, management is good and understanding.

Cons

Long hours, and down times could make time go by so slow.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
See reviews by: Helpful|Rating|Date|All