Pros
Semi-competitive pay and benefits compared to many retail employers, it's ok. PTO and sabbatical programs are valuable and honored upon separation. There are strong coworkers and "occasional" solid leaders at the individual level. Zero loyalty to longer term employees who provided loyalty and performance - you just a line item n a spreadsheet...
Cons
Frequent leadership turnover creates instability and erodes trust across teams. There is a lack of transparency and communication, especially around layoffs and organizational changes. Long-term employees are often replaced with lower-cost, less experienced staff, which impacts morale, continuity, and overall performance. The culture has shifted over time toward short-term cost-cutting rather than long-term investment in people. Strategic direction often feels inconsistent, with teams restructured every few years and little continuity or accountability. Employee engagement has declined, contributing to a more toxic work environment.