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      Nordstrom

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      Nordstrom reviews

      A Sinking Ship - IT Human Resources Director Nordstrom Employee Review

      1.0
      Jun 18, 2016
      It human resources director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good people still there (in non leadership roles mostly). Other than that, no compelling reasons to consider a job here in the near future.

      Cons

      Leadership that lacks any shred of empathy or emotional intelligence. New CTO trying to turn into Amazon culture, but mostly getting negatives of Amazon ( long hours, culture of fear and intimidation) without the positives ( wicked and interesting problems to solve, good pay, etc). Voluntary turnover since the layoffs in the spring has been staggering- best and brightest are all jumping ship. New HR group that's moving the culture backwards.

      avatar
      Nordstrom Response
      7y
      Hello, Thank you for making us aware of this problem, and I’m very sorry to learn that your experience with senior leadership was unsatisfactory. We strive to give every employee the tools, as well as the time, that he or she needs to do their job, and if we fell short, we’d like to hear where. As we grow, we are simultaneously working to make expectations and responsibilities clearer for each role on the team, and we are collecting feedback along the way to help us improve. If you would be open to sharing more details about your experience, we would like to review them to inform our efforts. Please contact us at any time at NordTechFeedback@nordstrom.com. Sincerely, Patrick Welch VP Technology Nordstrom

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      5.0
      Feb 28, 2026
      First assistant manager
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      Business Outlook

      Pros

      Great managers and company and atmosphere

      Cons

      Working weekends, customers, late hours

      2.0
      Jun 2, 2026
      Shoe shiner
      Recommend
      CEO approval
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      Pros

      Decent base pay, somewhat autonomous, great tip potential.

      Cons

      The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

      2
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