Wouldn't refer my enemies to work here - Anonymous employee Nordstrom Employee Review

1.0
Jul 8, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Nordstrom family is great, and is clearly committed to keeping their business relevant in this new technological world. They are committed to their employees, and if you work on the store side of the business, you are probably doing fine here. Benefits are okay, and the discounts are great.

Cons

1. The worst managers I have ever had in my entire career work here. Honestly, never have I had such a large collection of terrible managers to choose from. The abuse that you will feel at their hands will destroy your self-esteem and suck the life right out of you. 2. The "Nordstrom culture" you hear so much about is dead. That was slaughtered at least a year ago, and there is no trace of it remaining. The "culture" you will find here now is more like Survivor, with all the petty backstabbing and general abuse you can picture. If you really liked being part of the popular crowd in highschool, and didn't care at all what anyone thought of you, and were completely okay stabbing people in the back for your own success, then this is the place for you. 3. All the great folks that I worked with were either laid off, shoved out or just quit because they couldn't stand it there any longer. So many great people gone. 4. The Nordstrom family is not involved in the technology side. I think they want to be, but running the stores is their forte, and they have had to allow "outsiders" to come in and keep them up to pace with Amazon, which is why you will find so many former Amazon folks here.

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Nordstrom Response
7y
Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams. This begins with the way our managers foster a welcoming and respectful company culture, and uphold Nordstrom’s commitment to giving employees ownership over their work. I apologize if we missed the mark during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom

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Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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