Not Worth It - Sales Intern Nordstrom Employee Review

2.0
Sep 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Trunk Club has an awesome clubhouse in Chicago. Met some amazing friends in my intern group. Was able to hear some executives and senior sales directors talk and give some great life advice.

Cons

This internship is run by vary unprofessional, condescending, bland recruiters. They act very excited about you during the interview process and once you are hired. During the intern's orientation they tell you that you will have an experience unlike any other internships out there because you will really be "making a difference" for the company. By "making a difference" they mean hitting a $30,000 sales goal in which you do not get to keep one cent of the commission. Most of the work for these sales is done on your own, yet you have to transfer the sale to a stylist who did not one ounce of work for the sale. As a senior in college who is spending hundreds of thousands of dollars on a college degree, it is very disheartening to get hired for the summer internship, and then told that Trunk Club doesn't care what your degree is or if you are even a fashion-forward person because anyone can do the job if they work hard enough. The recruiters who were supposed to be in charge of the interns disappeared for the whole summer and were rude, cold, and short towards the interns. After the internship ended, my clients were passed on to other stylists. Since this has happened two of my clients have received trunks they did not want, and one had to call her stylist over and over again to get a clothing issue resolved. Everyone here is worried about hitting their numbers, not about their clients. On the topic of numbers, this company does not actually recognize hard work. Interns/Stylists who come from wealthy families will hit their sales goal, while others work their butts off and don't and do not receive any recognition for their hard work. Only 3 out of 30 interns hit their sales goal. Interns were told they would hear back about jobs in the next couple weeks, it has now been a month and no one has heard back. Overall, wish I would've spent my summer at a company who does not foster a gossipy, "fake positive", uneducated environment that only taught me how to pester people until they bought overpriced, low- quality clothing from me. Along with this, interns had to spend a week working in the warehouse which had no AC. Interns were dreading this week; however, it turned out to be the best week at Trunk Club because we got to get away from the catty, ignorant people at the clubhouse and work with genuinely nice, hard-working people who taught us the ins and outs of the operations management part of the company.

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Nordstrom Response
9y
I'm so sorry you did not have a positive experience with us this summer. Our goal is for any intern to understand what a sales environment is like and, with two intern meetings a week, we welcomed feedback and still do. We also hoped that you were able to gain from VP and Director level leadership that came in to speak weekly. As communicated in the last week of the internship, we followed up with all interns the first week of September. We look forward to sharing updates regarding the expansion of our sales team, which will directly impact equally exciting changes to our internship! Overall, we have always been grateful about the work that our paid interns do and are excited that they will have an established book of business based on the clients they built this summer.

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The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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