Stay away if you want to save your career - Anonymous employee Nordstrom Employee Review

1.0
Nov 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Nordstrom employee discount year around (unlimited) - Low bar to enter; interview process is a big joke - so if you want to get a job, this is a place to seriously consider :)

Cons

- Low morale; lack of mutual trust - Lack of leadership and direction - Want a promo - threaten to quit - No work/life balance - VPs micro-manage ICs - it is that pathetic - Contractors hold the cards and suck the budget

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Nordstrom Response
7y
Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing these issues with us, especially as they pertain to management. We strive to hire managers who give employees ownership over their work, and I apologize if we missed the mark during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom

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Cons

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Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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