Was an Amazing Company but No Longer. - Senior Stylist Nordstrom Employee Review

2.0
Dec 2, 2016
Recommend
CEO approval
Business Outlook

Pros

*This review is about Chicago HQ only* Great professional experience if you joined back in the days when there was room for growth. Opportunity to meet a lot of wonderful people. They have recently finally acknowledged their problems and stopped hiring en masse, created the inside sales role, and started caring about their clients again. But unfortunately, for many valuable employees, it is too little too late. If you are tenured and have the political support of senior management, you're in a good spot as long as the comp plan doesn't change again.

Cons

Constantly navigating the political waters here is tiring and exhausting and will burn you out of sales quickly, leaving you feeling inadequate, undervalued, uninspired. There is little to no trust in management because while most of them are very nice people they are forced to talk out of both sides of their mouth, spread thin and have no choice but to be dishonest and continue to try and force unrealistic results out of you. In the end, you feel unsupported. The revolving door of valuable and hardworking women is a unhealthy and a vicious cycle. It creates an incredibly sad and depressing environment. The lack of transparency about the business is concerning. Nordstrom's recently released earnings report was completely swept under the rug and not acknowledged.

Explore other reviews about Nordstrom

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and loved the management

Cons

Not enough consistent pay for me

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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