The Current CIO who just declared retirement plans came in and blew it all up. Under the stable leadership of the last CIO, Nordstrom forged ahead in technology with multi channel capabilities that other retailers still dream of (e.g. systems that enable buy anywhere and fulfill anywhere).
Enter the new CIO. Systematically fires almost every leader (VPs, Sr. Director) that was from the last regime. Tries to hire new leadership. Ends up firing a few of them too.
Does an operating model exercise. The most political witch hunt possible. Disparage all past accomplishments. Entire departments blown up, old employees fired (again for being loyals to the previous leadership). No vision. No leadership. Blew up architecture org, bought in Engineering. Great thought except that they blew up Engineering Dept. too since it was not an objective move but a politically motivated one. They didn't have any vision.
Current state - very low morale, no direction. Everyone's looking for a job. Hardly any Tech leadership left. Just 2 VPs remaining. CTO is gone and CIO is retiring. Very bad reputation in the tech circle. No vision / principles. Money sunk in Initiatives with little return like Data & Services (simple micro services takes months and millions of dollars).