What really happened here? - Architect Nordstrom Employee Review

1.0
Jan 28, 2017
Recommend
CEO approval
Business Outlook

Pros

- Probably still ahead of lot of its department store competitors due to the work they did between 2000-2014. - Competitive base pay for Senior Leadership.

Cons

The Current CIO who just declared retirement plans came in and blew it all up. Under the stable leadership of the last CIO, Nordstrom forged ahead in technology with multi channel capabilities that other retailers still dream of (e.g. systems that enable buy anywhere and fulfill anywhere). Enter the new CIO. Systematically fires almost every leader (VPs, Sr. Director) that was from the last regime. Tries to hire new leadership. Ends up firing a few of them too. Does an operating model exercise. The most political witch hunt possible. Disparage all past accomplishments. Entire departments blown up, old employees fired (again for being loyals to the previous leadership). No vision. No leadership. Blew up architecture org, bought in Engineering. Great thought except that they blew up Engineering Dept. too since it was not an objective move but a politically motivated one. They didn't have any vision. Current state - very low morale, no direction. Everyone's looking for a job. Hardly any Tech leadership left. Just 2 VPs remaining. CTO is gone and CIO is retiring. Very bad reputation in the tech circle. No vision / principles. Money sunk in Initiatives with little return like Data & Services (simple micro services takes months and millions of dollars).

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Nordstrom Response
7y
Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing your experience here, especially as we continue our work streamlining our processes across teams. This begins with the way our managers uphold Nordstrom’s commitment to giving employees ownership over their work and room for growth, and I apologize if we missed the mark during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom

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Cons

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2.0
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Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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