playing 'scared' - Senior Project Manager Nordstrom Employee Review

1.0
Jan 31, 2017
Recommend
CEO approval
Business Outlook

Pros

some good people still left, good store discount

Cons

IT department has been in full restructuring mode for that last year. the Nordstrom family are very good merchandisers, have been wonderful employers in the past. but now they are reacting to Amazon's entry into the Women's apparel market, it's a major competitive concern for them. they are trying to restructure their IT dept to be like Amazon and Microsoft, hiring many IT folks from those companies and laying off many loyal employees from VP level to engineers that built their highly successful multi channel systems. Amazon and Microsoft are able to hire a large number of young interns every year, train them, work them (almost) to death and discard them and train a new crop. Nordstrom main business model is not IT like Amazon and Microsoft, yet Nordstrom's is trying to recreate an environment that they do not have the infrastructure for. highly political environment, you spin a good story you are highly valued, team players, mentorship skills, inter-team skills are not valued... anymore.

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Nordstrom Response
8y
Hello, Thank you for taking the time to give us feedback. We consider room for growth a key benefit of working at Nordstrom, even as team structures change. At the same time, we also strive to make each role on our team an engaging and rewarding one—and help each employee understand the value of their contribution to the company. If you would be willing to share more details about your experience, we’d like to personally speak with you to make things right, and learn how we can improve our policies in the future. Please contact us if you have the time at NordTechFeedback@nordstrom.com. Sincerely, Patrick Welch VP Technology Nordstrom

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5.0
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Cons

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2.0
Jun 2, 2026
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Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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