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      Nordstrom

      Engaged Employer

      Nordstrom reviews

      Bad Leadership, Limited Career Growth for PM's - Senior Program Manager Nordstrom Employee Review

      1.0
      Feb 1, 2017
      Senior program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've met some very good people here. Great discount. Good work life balance.

      Cons

      Technology leadership is literally non existent. CTO lasted 9 months and he did nothing. CIO is retiring and he was a lack of inspiration. There was no strategic direction that lasted more than a few months. Reorg after reorg. There is no guiding compass other than making sure everyone puts their projects in Planview (a status report tracking nightmare). Last year was a tough one. We lost some really great people. If they weren't laid off, many have left voluntarily. I'm a PM and i think the technology org became too managed and influence by "great engineering", but in the process, they forgot that there are also PM's. PM's were reporting to Engineers and there was no career growth or understanding of the PM skillset. Regardless of PM or Technical Engineer, Nordstrom needs to come up with ways to retain talent.

      avatar
      Nordstrom Response
      8y
      Hello, Thank you for taking the time to give us feedback. We consider room for growth a key benefit of working at Nordstrom, especially as it pertains to management. At the same time, we also strive to make each role on our team an engaging and rewarding one—and help each employee understand the value of their contribution to the company. If you would be willing to share more details about your experience, we’d like to personally speak with you to make things right, and learn how we can improve our policies in the future. Please contact us if you have the time at NordTechFeedback@nordstrom.com. Sincerely, Patrick Welch VP Technology Nordstrom

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      5.0
      Mar 17, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      No micro managing, fast paced, management is good and understanding.

      Cons

      Long hours, and down times could make time go by so slow.

      2.0
      Jun 2, 2026
      Shoe shiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent base pay, somewhat autonomous, great tip potential.

      Cons

      The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

      2
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