Great company letting itself boil in hot water - Anonymous employee Nordstrom Employee Review

2.0
Dec 31, 2008
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At larger stores, you have the opportunity to make a lot of money. You also get a discount, though it is only 20% for a regular employee, and 33% for a manager or 'All Star'. During a few times a year, you are able to up your discount (20-30, 33-40) on anything in the store, and often some brands (usually Nordstrom's own) are 40% off to all employees.

Cons

Company is lying to itself during this rough time in the company. Lack of agility in this market is leaving them behind. As of this review, Nordstrom has posted a nearly 20% quarterly loss, and has only made minimal efforts to its customers (double rewards points, starting sales earlier, more items on Half Yearly Sale for Men) to keep them shopping. Ideally, I'd love to sell items at full price, but nobody is buying them, and therefore was no longer able to afford to work there. Nordstrom pay works on draw, which is great during times which business is hopping, but stingy when it isn't.

Explore other reviews about Nordstrom

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
See reviews by: Helpful|Rating|Date|All