Toxic! This is not the place to work. - Manager Nordstrom Employee Review

1.0
Jul 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Shopping Discount in the Stores.

Cons

Tech Leadership is causing chaos. There's no vision, roadmap, trust or communication. Inverted pyramid is dead.

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Nordstrom Response
8y
Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams. This begins with the way our managers communicate Nordstrom’s vision and give employees ownership over their work, and I apologize if we’ve missed the mark so far during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom

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Cons

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2.0
Jun 2, 2026
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Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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