Re-evaluate, take care of your employees - Loss Prevention Manager Nordstrom Employee Review

2.0
Nov 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Good benefits, 100% match 401k. Ability to learn loss prevention field through detailed training.

Cons

LPM work life balance non existent. On call 24/7, #1 on alarm call list, response is required in the middle of the night. Some weeks I would recieve and make 40 phone calls from and to the stores, on issues that arrised. Agents eliminated at store level, meaning lower level employees are being brought in as service ambassadors, which turns into the LPM show for innovation on shrink reduction, store training, etc. Having the agent role eliminated at store level, loses the ability to attract better talent for the program. SA position is a revolving door, because the potential for promotion into higher role has decreased. LP team stretched to bare bones. If you're an LPM and your team member calls off, guess what, you have to work! It should not be that way. Working 10 days straight and only getting paid 6, is not right. You should have 2 days off every 5 days worked.

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5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good commission (for my department it was 10%), great coworkers—made amazing friends from my time here!! Opportunity for lots of commission $ during busy times.

Cons

Management is awful.. Plays favorites to an INSANE degree. For whatever reason I got onto the bad side of my department manager. Literally would call me into the office (taking away time on the floor to sell) to YELL at me until I cried for things that my coworkers got away with and didn’t even get so much as a talking to. Btw, what got me this treatment? Would be something pretty awful right? Coming in 5 min late. Big whoop. Also, management would promote people who quite literally had to take leaves of absence after having sexual harassment claims made against them… but then not only were they allowed to come back BUT also become floor managers. And what happened when he made it to that position? Literally got a sexual harassment claim again. I wonder how that could have been mitigated? The favoritism is so severe and unprofessional that when I was asking to get my job back for the holiday season I was told that there was nothing in the schedule available for me when in fact they were short staffed. And my coworker? The manager literally responded with “yes PLEASE 😍” yes. With the emoji. Grown man btw! Also, during that period the store was very shortstaffed with people quitting left and right. So, a lie.

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