Pros
Great co-workers, decent pay, nice office, lots of free food and incentives to work overtime during busy times. I used to love it there, but it has changed over the last few years.
Cons
Poor work/life balance, scheduling team doesn’t staff properly, getting time off is nearly impossible, they discourage people from calling out when sick so entire office ends up getting the flu, no merit based promotions- you have to apply for open positions which almost always go to those that are friends with managers and need supervisor approval to even apply. There is a strong feeling of favoritism when it comes to awards or applying for different positions. My first supervisor told me that if I wanted to progress to other roles, that I needed to become friends with as many supervisors as possible as those decisions were not based primarily on merit and experience. Some supervisors micro manage to the point where the anxiety and stress levels are very hard to handle. Despite what they say, stats are the most important thing they seem to care about. Call centers are stressful enough but when you don’t feel supported by your supervisor, are micromanaged even when you are a top rep, it makes for a terrible work environment. Also, every second of your day is scheduled and monitored so be prepared.