TOXIC - Sales Associate Nordstrom Employee Review

1.0
Apr 17, 2020
Recommend
CEO approval
Business Outlook

Pros

discount, flexible hours, unpaid time off allowed

Cons

I'm willing to bet most of the recent reviews before mine saying "good company" are fake reviews. I worked for Nordstrom for 2 years. Toxic workplace. Don't expect your coworkers to be on your side. Commission brings out the DEVIL in people. I was constantly getting into arguments with coworkers about customers and sales. Senior employees felt threatened by newbies and treated us poorly. Management turned a blind eye because they were buddies. Day after day myself and other coworkers left crying. Senior employees got better shifts and newbies always had to close. I closed almost every night for the first six months. Funny thing is when you're interviewed Nordstrom tells you there are no set shifts and you work as you are needed. Don't expect any opportunities with advancement, especially how retail is headed. I heard recently (2019) they cut tons of department managers. Leaving less and less opportunities to move up. Unless you're fine being a salesperson for 5+ years, don't expect to be anything more here. Customers are just as bad as your toxic coworkers. Customers "rent" Nordstrom's inventory and you know who suffers? Salespeople. Guaranteed if you waste 2 hours of your time on a several hundred dollar sale, they will probably return it the next day. They wear it to a wedding and show off their new goods. Then they bring it back to Nordstrom, caked in makeup and stains, and expect you to return it. As retail started plummeting, our sales started suffering. There would be 5 salespeople on the floor and 1 customer in an hour. It was like lions pouncing on 1 small piece of food. I legitimately could not pay my rent or get groceries anymore with my paychecks from Nordstrom- which was my only job while I worked there. I couldn't tolerate the $300 paychecks anymore and dreading going to work. I got the heck out.

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Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jul 11, 2026
Recommend
CEO approval
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Pros

Good commission (for my department it was 10%), great coworkers—made amazing friends from my time here!! Opportunity for lots of commission $ during busy times.

Cons

Management is awful.. Plays favorites to an INSANE degree. For whatever reason I got onto the bad side of my department manager. Literally would call me into the office (taking away time on the floor to sell) to YELL at me until I cried for things that my coworkers got away with and didn’t even get so much as a talking to. Btw, what got me this treatment? Would be something pretty awful right? Coming in 5 min late. Big whoop. Also, management would promote people who quite literally had to take leaves of absence after having sexual harassment claims made against them… but then not only were they allowed to come back BUT also become floor managers. And what happened when he made it to that position? Literally got a sexual harassment claim again. I wonder how that could have been mitigated? The favoritism is so severe and unprofessional that when I was asking to get my job back for the holiday season I was told that there was nothing in the schedule available for me when in fact they were short staffed. And my coworker? The manager literally responded with “yes PLEASE 😍” yes. With the emoji. Grown man btw! Also, during that period the store was very shortstaffed with people quitting left and right. So, a lie.

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