Toxic Environment - Merchandise Specialist Lead Nordstrom Employee Review

1.0
Jul 1, 2020
Recommend
CEO approval
Business Outlook

Pros

On the selling floor you can make a lot of money if you’re good at selling. The people you meet in the store will become your family.

Cons

Nordstrom has created a very toxic environment over the years. It is a known fact within the stores and corporate that HR’s doors are locked and if you are able to contact them they will always direct you to call the HR service center. HR is commonly referred to “as a joke”. It is also known that HR will always side with leadership no matter what an employee presents in terms of proof of a claim. My experience in the stores was with a lot of diverse backgrounds and ethnicities. Yet my experience in corporate was that only Whites and Asians were favored with very few Latinos and Black employees. Most corporate employees have never worked in a Nordstrom store, which is contradictory to what Nordstrom portrays. It is almost impossible to go from a store to corporate. “They drank the coolaid” is a common term in the stores referring to employees who support negative leadership decisions. It’s very easy to get or feel stuck within this company. If you are a man within this company you are allowed to be aggressive but if you are a woman you will automatically be labeled as aggressive if you speak out against anything leadership says and will be “coached out”. Bonus: healthcare sucks!

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5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good commission (for my department it was 10%), great coworkers—made amazing friends from my time here!! Opportunity for lots of commission $ during busy times.

Cons

Management is awful.. Plays favorites to an INSANE degree. For whatever reason I got onto the bad side of my department manager. Literally would call me into the office (taking away time on the floor to sell) to YELL at me until I cried for things that my coworkers got away with and didn’t even get so much as a talking to. Btw, what got me this treatment? Would be something pretty awful right? Coming in 5 min late. Big whoop. Also, management would promote people who quite literally had to take leaves of absence after having sexual harassment claims made against them… but then not only were they allowed to come back BUT also become floor managers. And what happened when he made it to that position? Literally got a sexual harassment claim again. I wonder how that could have been mitigated? The favoritism is so severe and unprofessional that when I was asking to get my job back for the holiday season I was told that there was nothing in the schedule available for me when in fact they were short staffed. And my coworker? The manager literally responded with “yes PLEASE 😍” yes. With the emoji. Grown man btw! Also, during that period the store was very shortstaffed with people quitting left and right. So, a lie.

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