Pros
It's a work-from-home position, as of March 2021. The company supplies you with equipment (two monitors, a thin client, cables, etc). Fellow trainees are great people. Employee discount.
Cons
The pay seems high, but is woefully counter-attacked by the immense amount of curriculum you have to learn, combined with the ongoing stress of metrics. ACW is frowned upon as soon as you go into that mode, because calls are back-to-back. Several software programs (7+) must be brought up before each shift without fail. My trainer is completely and utterly oblivious of time, resulting in late breaks and us not being told to prep for clock out until a minute before. Plus, they're strangely bent on going through presentations as much as they can before break, lunch and even the end of day. Company must not be friendly to those that need a little more time to absorb information. No dummy environments to play around in. Employees are not allowed to use Nordstrom card rewards and are therefore ineligible for the program. Must have your webcam on at all times, unless you are not at your desk. You can be muted, but not invisible. Basic customization of your computer is not allowed. I understand they don't want you to use graphic or offensive wallpapers, but other WFH employers allow customization and good judgement. Not recommended for call center beginners, those with low tolerance for high stress environments, and/or those that need extra time to become comfortable with material.