Shopping here yes....working here NO - Sales Associate Nordstrom Employee Review

2.0
Jan 8, 2011
Recommend
CEO approval
Business Outlook

Pros

The store is nice and the clothing is merchanised nicely. Nice styles and brands. 20% discount which isn't too bad. Most always in upscale malls. Pays better than most other retail jobs.Pleasant place to shop if you are a customer.

Cons

Do not work here if you think this is just another retail job, because it isn't. The hours are terrible, and if you are a closer you will most always be there at least 45 monutes to -an hour after you should have been out the door. Store won';t close on time- will remain open for any lingering customers, while you stand around and wait, which influences your productivity. In this place, it is all about numbers. This is an outside sales job withn a store. You are constantly made to get on the phone and call your customers, which are supposed to be in you "personal book". The thing about this is that customers are getting at least 2-3 phone calls from Nordstrom employees if they are in the personal book.. Annoying. If you have never worked in a commission environment-beware.Don't be too trusting with co-workers. Everyone here is out for themselves. Department mangers will steal sales because they have productivity goals to meet just like salepeople.They seem to focus on the negative, and if you have a great day and great sales they don't say a thing. Oh, but when your sales are down-(due to the economy, lack of traffic, or even the weather) they try to blame you and try to get you on the phone calling people.You are given unrealistic sales goals and they are HUGE on pre-sell. It's ridiculous. Oh, must mention the morning rallies. Bring ear plugs because you may go deaf. These rallies are a pep rally to get employees "psyched to sell" Blaring music and constant clapping using these annoying plastic clappers are the morning ritual.

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5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good commission (for my department it was 10%), great coworkers—made amazing friends from my time here!! Opportunity for lots of commission $ during busy times.

Cons

Management is awful.. Plays favorites to an INSANE degree. For whatever reason I got onto the bad side of my department manager. Literally would call me into the office (taking away time on the floor to sell) to YELL at me until I cried for things that my coworkers got away with and didn’t even get so much as a talking to. Btw, what got me this treatment? Would be something pretty awful right? Coming in 5 min late. Big whoop. Also, management would promote people who quite literally had to take leaves of absence after having sexual harassment claims made against them… but then not only were they allowed to come back BUT also become floor managers. And what happened when he made it to that position? Literally got a sexual harassment claim again. I wonder how that could have been mitigated? The favoritism is so severe and unprofessional that when I was asking to get my job back for the holiday season I was told that there was nothing in the schedule available for me when in fact they were short staffed. And my coworker? The manager literally responded with “yes PLEASE 😍” yes. With the emoji. Grown man btw! Also, during that period the store was very shortstaffed with people quitting left and right. So, a lie.

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