Good company, high expectations - Cosmetics Counter Manager Nordstrom Employee Review

4.0
Jan 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Nordstrom has some good benefits, and if you really work hard and focus on sales, you will be rewarded. Nordstrom has an excellent reputation, so most customers come in with a positive impression. Nordstrom has very strict policies for appearance and customer service, so you don't feel like you are working in a teenager's bedroom, like some stores. Vendor meetings and free product giveaways are also nice.

Cons

Commissioned retail can be very demanding, and at Nordstrom there is the added layer of "the customer is always right". You really need to be able to manage your temper, and stay in control, even if a customer is treating you poorly. Success is almost entirely based on your ability to meet your sales goals, and that can be stressful.

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5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good commission (for my department it was 10%), great coworkers—made amazing friends from my time here!! Opportunity for lots of commission $ during busy times.

Cons

Management is awful.. Plays favorites to an INSANE degree. For whatever reason I got onto the bad side of my department manager. Literally would call me into the office (taking away time on the floor to sell) to YELL at me until I cried for things that my coworkers got away with and didn’t even get so much as a talking to. Btw, what got me this treatment? Would be something pretty awful right? Coming in 5 min late. Big whoop. Also, management would promote people who quite literally had to take leaves of absence after having sexual harassment claims made against them… but then not only were they allowed to come back BUT also become floor managers. And what happened when he made it to that position? Literally got a sexual harassment claim again. I wonder how that could have been mitigated? The favoritism is so severe and unprofessional that when I was asking to get my job back for the holiday season I was told that there was nothing in the schedule available for me when in fact they were short staffed. And my coworker? The manager literally responded with “yes PLEASE 😍” yes. With the emoji. Grown man btw! Also, during that period the store was very shortstaffed with people quitting left and right. So, a lie.

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